Customer Management

PointCraft was founded with a clear vision: to revolutionize the way retail and restaurant businesses manage their operations. As a US-based company headquartered in the vibrant Twin Cities of Minnesota, we've built a team of diverse, talented individuals who share a passion for innovation and customer success. Our journey began with the realization that many businesses struggle with disjointed, inefficient management systems. We set out to create a comprehensive solution that would streamline operations, boost productivity, and ultimately help our clients thrive in an increasingly competitive landscape.

Build stronger relationships with your customers using PointCraft's customer management tools.

Our platform allows you to:

  • Capture and store customer contact information

  • Track purchase history and preferences

  • Implement loyalty programs and targeted marketing campaigns

  • Provide personalized service and support

Centralize Customer Data

  • Capture and store essential customer contact information, including names, email addresses, phone numbers, and mailing addresses.

  • Organize customer data in a secure, cloud-based database accessible from anywhere.

  • Easily import existing customer data from spreadsheets or other systems.

Launch Targeted Marketing Campaigns

  • Segment your customer base based on demographics, interests, or purchase behavior.

  • Craft personalized email, SMS, or social media campaigns to engage specific customer groups.

  • Monitor campaign performance with real-time analytics and optimize for better results.

Track Customer Interactions & History

  • Record and track every customer interaction, including purchases, inquiries, and support requests.

  • Gain valuable insights into customer preferences, buying patterns, and lifetime value.

  • Use customer history to personalize communications and offer targeted recommendations.

Implement Loyalty Programs

  • Create and manage custom loyalty programs to reward and retain your best customers.

  • Offer points, discounts, or exclusive perks based on purchase history or engagement levels.

  • Encourage repeat business and boost customer loyalty with easy-to-use reward redemption.

Get Started with PointCraft Today

Take the first step towards streamlining your retail or restaurant management. Fill out our waitlist form and experience the power of PointCraft firsthand.